Why must you ruin my morning? I had just enough time to run through your convenient drive-thru and get myself a medium non-fat sugar-free vanilla cappuccino. I pay my $3.06 and wait for my delicious treat. I get to work, take a sip, and IT'S. WRONG. It is not vanilla at all, let alone sugar-free! It's just gross and I'm not going to drink it! I hate to be "that lady" but I am going to call and talk to the manager. From now on, I am also going to have to re-ask at the window, "So, this is non-fat, sugar-free right!?!?!" That is if I even go there anymore for my treat!
Okay, I'm feeling a little better, I called and talked to a manger. She apologized and told me that must have been frustrating. I appreciate her answer in terms of customer service. She wrote my name down and I can come again for free drink or meal.
An upset costumer, who really can't stop visiting you since my daughter LOVES "donalds fries!"